Early Adopter Program

What is the Early Adopter Program?

  • The Beta program is an early adopter program for residents of Lancaster who want to be the first to experience gigabit connectivity in their homes.  Early Adopters will test drive the new technology prior to the official city-wide launch.  In exchange for 3 months of free gigabit connectivity, Early Adopter will evaluate the service and provide critical feedback to LanCity Connect.  

What to Expect As an Early Adopter?

  • You get to be part of the Lancaster vanguard! LanCity Connect will have a phased in construction over the next 18 months.  Early Adopter are able to experience gigabit connectivity prior to the citywide launch.  We will be deploying state of the art technology and want residents who are willing to test it out to help get ready for the official rollout.   
  • You will receive 3 months of free gigabit connectivity…be prepared to be impressed!  
  • Please note: There are a limited number of spots for Early Adopters and participation may depend on the time schedule of the network build.  

What’s the catch?  Why do I get it for free?

  • LanCity Connect is committed to high customer satisfaction in all aspects of service delivery.  The Early Adopter-phase will allow us to get customer feedback to identify any aspects that could be improved prior to the official city-wide launch.  With that in mind, your responsibility is to provide honest feedback about your experience once every 2 weeks through our survey platform.  These will include questions on all aspects of your experience:
    • Installation: Did the installation meet your expectations?  Promptness, courteousness, length of time…
    • Customer Experience: Were your questions answered in a timely manner? How was your customer hotline experience? 
    • Speed/Reliability:  Are gigabit speeds everything they are cracked up to be? Did you have any issues?
    • Billing Template:  Is the bill easily readable?
  • We are committed to improving the quality of life in the City of Lancaster, and you should be too.  Your participation will help make the LanCity Connect experience even better, and improve quality of life for all in Lancaster.

Will you be sharing my personal information?

  • NO!  We do not share any personal information with any third parties.

Okay, you’ve got me interested.  Walk me through the process.

  • Step 1: Apply for the Early Adopter Program here.
  • Step 2: Once accepted, we will schedule installation of your gigacenter (think router on steroids!)
  • Step 3: Once your house is connected, enjoy your super-fast connection speeds.
  • Step 4: Every 2 weeks you fill out a survey (ALL on-line) about different aspects of your service.
  • Step 5: Every month you will receive a mock bill, which will explain the usage-based billing system and compare it to flat rate billing. You will answer questions about the bill through the regular survey process.  Note: you do not need to pay the bill. (Expect this portion during the last 2 months of the Early Adopter Program)

After 3 months of free connectivity, it’s your call: either become a paying LanCity Connect customer or let us know that you enjoyed dating, but you don’t see the relationship heading anywhere and its time to break up.  We think you’ll like us and want a long-term relationship…